Frustration...

last month I had new windows installed in my condo by West Coast Vinyl.

When the install crew was scheduled to show up at on Friday July 28th at 9:00AM on the day for the install they didn't. Instead showing up at 11:30 without calling or anything.

And to top it off they only brought 4 of the 5 windows that I purchased.... Huh?

Yes they stated that they could not fit the sliding door into the truck and that they would have to come back another day to do that.... Okay.... umm...

Then as they started working on busting out the old windows and putting in the new ones I noticed that the bathroom window for the ground floor was incorrect. it was clear glass when it was suppose to be frosted.

The installers then said oh it's no problem we'll just come back and put in the correct glass.... Fine...

The installers finished up the work on installing all but the Sliding door. and left saying that they would be back on saturday morning with the sliding door on a different truck....

Saturday morning rolls around and the installers show up with the slider but in the same truck that they said they couldn't fit it in originally...... Huh?

The proceeded to install the slider and in a short time they left. Leaving behind some of the old aluminum frame. (I paid them to do total install and cleanup) . I asked the installer guys what's the status on when I should see the correct bathroom window. They stated it should only take a couple of days to get it made and I should hear from the company on Monday.....

Well Monday rolls around and I have no word from the company....

Wednesday rolls around and I start getting angry... I called the rep who sold the windows to me... He says he'll get right on it.....

Another couple days pass.... I decided to call down to West Coast Vinyl myself. I call down there about 4 different times and get either the answering service or nothing at all.

Apparently their answering service needs some work becuase they never seemed to pass along the message to the install or service departments that I wanted to get a call back.

So I decide to call when I was at work... On Monday 8/21 I get through to a live person and she is very nice and Oh we just happened to get your window finished yesterday... When would you like us to come out and install it for you.... I agreed to get off of work a little early on Wedneday the 23rd to meet the installer at my house to get the last window correctly installed.

Wednesday comes and at 4:30 I get a call from the "service" guy. He is in Kent and is not going to come up her to install the window. At this point im furious but I was very professional with the "service" guy and let him know of my frustration but agreed that it would be stupid for him to have to come up to my place because of poor planning on his scheulers part. So he said he would have the scheduler call me on Thursday and that they would work around my schedule to get the window installed. Thursday comes and I get the call from "Sherry" at West Coast Vinyl while I am at work.... I let her know how frustrated I am with the company and that I think they need to do something to help me out in this situation....

She said they will make it right and that they will have the window out to me on Friday afternoon.... Well Friday comes and I get a voicemail from "Sherry" saying that the window that they have made for me was "Damaged" when the service guy was loading some other peoples windows into his truck, and that they would not be able to come out and install it for me. I called into West Coast Vinyl as soon as I got this message but it was oh about 5 minutes after 4PM they had already closed and turned their phones over to their answering service.

Now I get to sit and wait until Monday to see when she is going to be able to get someone out to my place to get this last window in.....